Refund Policy

We want you to love what you bring home from Gruhome. Because most of what we make is made to order: stitched or produced specifically for you, our return policy is a little different from a typical online store. Here's how it works, in plain language.

Ready-made products bought online

Manufacturing defects: if a product arrives with a stitching or manufacturing defect, tell us within 7 days of delivery with photos. We will repair, replace, or fully refund it — your choice where possible.
Transit damage: if the parcel or product is damaged in transit, tell us within 48 hours of delivery with photos of the packaging and product. We'll replace or refund it.
Change of mind / wrong size selected: because each piece is stitched fresh for your order and sizes are clearly labelled on every product page, we're unable to accept returns for change of mind or size-selection errors. Please double-check measurements before ordering — and if you're unsure, message us on WhatsApp (+91 88260 09806) before you buy; we're happy to help you choose.

Cancelling an online order

Before stitching begins (usually within a few hours of ordering): full refund, no questions asked. Message us as soon as possible.
After stitching has begun or the order has been dispatched: the order can no longer be cancelled, since it has been made specifically for you.

Custom projects
Custom work: made-to-measure curtains, blinds, wallpaper installation, upholstery, and similar - is governed by your project quotation:

Changes to fabric or design are possible before materials are ordered; speak to your Gruhome consultant.
Once materials have been ordered from the mill, the advance payment is non-refundable, as fabric is cut or ordered specifically for your project.
If anything in the finished work has a workmanship defect, we will make it right — that's our commitment on every project.

How refunds are paid
Approved refunds are made to your original payment method within 7–10 business days of approval. If you prefer, we can instead issue the amount as Gruhome store credit for a future purchase.
How to raise a return or refund

Write to hello@gruhome.in or WhatsApp +91 88260 09806 with your order details and photos (where relevant).
We respond within 2 business days and, if needed, arrange pickup or inspection.
Once approved, your replacement, repair, or refund is processed right away.

Refund Policy

Ready-made products bought online

Manufacturing defects: if a product arrives with a stitching or manufacturing defect, tell us within 7 days of delivery with photos. We will repair, replace, or fully refund it — your choice where possible.

Transit damage: if the parcel or product is damaged in transit, tell us within 48 hours of delivery with photos of the packaging and product. We'll replace or refund it.

Cancelling an online order

Before stitching begins (usually within a few hours of ordering): full refund, no questions asked. Message us as soon as possible.

After stitching has begun or the order has been dispatched: the order can no longer be cancelled, since it has been made specifically for you.

Custom projects Custom work: made-to-measure curtains, blinds, wallpaper installation, upholstery, and similar - is governed by your project quotation:

Changes to fabric or design are possible before materials are ordered; speak to your Gruhome consultant.

Once materials have been ordered from the mill, the advance payment is non-refundable, as fabric is cut or ordered specifically for your project.

If anything in the finished work has a workmanship defect, we will make it right — that's our commitment on every project.

How refunds are paid Approved refunds are made to your original payment method within 7–10 business days of approval. If you prefer, we can instead issue the amount as Gruhome store credit for a future purchase. How to raise a return or refund

Write to hello@gruhome.in or WhatsApp +91 88260 09806 with your order details and photos (where relevant).

We respond within 2 business days and, if needed, arrange pickup or inspection.

Once approved, your replacement, repair, or refund is processed right away.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Custom projects
Custom work: made-to-measure curtains, blinds, wallpaper installation, upholstery, and similar - is governed by your project quotation:

How refunds are paid
Approved refunds are made to your original payment method within 7–10 business days of approval. If you prefer, we can instead issue the amount as Gruhome store credit for a future purchase.
How to raise a return or refund