Privacy Policy

What we collect

• Details you share with us: your name, phone number, email, and address when you book a consultation, fill a form, subscribe to our newsletter, chat with us on this site, or place an order.

• Order and project information: products or services you enquire about or purchase, delivery address, and payment status. Payment details themselves (card numbers, UPI) are handled by our payment providers, not stored by us.

• Usage information: pages visited, device and browser type, and approximate location, collected through cookies and analytics provided by our website platform.

• WhatsApp conversations: if you contact us on WhatsApp, that conversation happens on WhatsApp and is governed by WhatsApp's own privacy policy; we keep the details you share with us there to serve you.

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How we use it

• To respond to enquiries, schedule consultations and site measurements, and manage your project or order

• To send order and delivery updates

• To send our newsletter and offers; only if you opt in, and you can unsubscribe anytime

• To improve the website and our services

• To meet legal obligations (for example, GST invoicing and tax records)

We collect only what we need, and we never sell your personal information.

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Who we share it with

• Wix.com Ltd.: our website platform, which hosts this site and processes site data on our behalf (see Wix's privacy policy)

• Payment providers: to process your payments securely

• Courier and delivery partners: your name, address, and phone number, to deliver your order

• Authorities: if required by law

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Cookies

This site uses cookies for essential functionality (such as cart and login), analytics, and with your consent — marketing. You can manage cookie preferences through the cookie banner or your browser settings.

 

How long we keep it

We keep personal information only as long as needed for the purposes above. Records connected to invoices are retained as required by Indian tax law. Newsletter details are kept until you unsubscribe.

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Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

• Ask what personal information we hold about you

• Ask us to correct or update it

• Ask us to delete it (except records we must keep by law)

• Withdraw consent for marketing at any time

• Nominate a person to exercise these rights on your behalf

To exercise any of these, email hello@gruhome.in. We respond within 30 days.

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Children

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.

Grievance Officer

• Email: hello@gruhome.in

• Phone / WhatsApp: +91 88260 09806

• Address: Incart India, 6 Bharti Artist Colony Road, Preet Vihar, Vikas Marg, Delhi 110092

 

Changes

If we update this policy, the "Last updated" date will change, and significant changes will be highlighted on this page.

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